Additional softphone insights are available for Poly developed integrations in certain Plantronics Manager Pro reports, for a full list of these softphone dependent reports see here. Plantronics Hub also works in conjunction with Plantronics Manager Pro to give your IT staff an easy-to-use tool to configure and manage devices across the enterprise. Use Plantronics Hub to provide RCC, as required, and enhance user experience with mute and battery status, easily visible on the taskbar. Poly products optimized for UC offer remote call control (RCC) from the headset including – call answer/end, mute, volume control, and in certain products and softphones, flashing capabilities – right from the headset, with the softphones listed below. UPDATE: Poly, Jabra and Sennheiser all have settings in their management apps for adding Teams as soft phones.Īlso, I got this image from Lee Davis at Jabra regarding their setting which helps with the dual paired issue.Poly partners with the industry’s leading softphone providers to ensure integration and compatibility with our Unified Communication (UC) products. I would bet there is a similar setting for Jabra and Sennheiser. But for now, here’s your next best thing. Hopefully Poly can add Teams to the list of Softphones soon and optimize the experience. My suspicion is that it somehow ignores that second call even if the secondary incoming call is set to ring. ![]() I don’t know exactly what this setting does. I have mine set to Lync and Skype for Business. There, you can choose which softphone application to use for Outgoing calls. If you look at Softphones & Media Players, you will see a Software setting for Target Softphone. I don’t recall having this problem with Skype for Business, and I have a lot of colleagues that say the same thing. In my testing, I can feel my mobile vibrate on an incoming call and I can see the incoming call on the screen, but my Teams call continues uninterrupted. Selecting Ignore Ring means that the secondary pathway never activates when you get that second call. Settings -> scroll down to “Second Incoming Call” -> set to Ignore If you have the Plantronics Hub app on your iPhone you can also apply the setting there. It will apply the setting to the headset over Bluetooth and let you know when done. Crucially, it cuts off the primary/active pathway and interrupts the call in progress. This means that when I receive a second incoming call, the secondary connection takes over as the communication pathway and it rings in my ear until I end the call. In my case it was set to ring continuously. Scroll down a little and you’ll see Second Incoming Call. On the home screen, tap Settings and General Just right click and tap the headset name (or Double Click to open it). I use Poly (Plantronics) headsets mostly, so to adjust settings I use the Plantronics Hub application. I figured the issue had to be a setting in the headset, so I had a look for what it could be. And I don’t think it is exclusive to my brand of headset. I don’t think I’m the only one that experiences this. And I have to start apologizing to the caller or meeting participants. Once I ignore the call on the mobile, my audio reconnects to the Teams call. When I’m on a Teams call or meeting on my PC (connected through the Bluetooth adapter) and I receive a call to my mobile (GSM number), I suddenly hear my mobile ringtone in my headset and I lose audio to the Teams call/meeting. On my mobile, I use it for answering mobile calls as well as Teams and other soft phones and of course, media (music, podcasts etc). On the PC I use it as my default device for Teams. This means I can answer calls on my PC/Laptop or my mobile. I use a Bluetooth headset which is dual paired to the Bluetooth adapter and my mobile at the same time. One thing that has annoyed me since I moved to Teams Only mode is nothing to do with Teams at all.
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